Refund Policy

Scope

This policy applies to paid Softwareserviceshub enrollments confirmed by invoice. The website does not process checkout payments; refunds relate to offline enrollments only.

Eligibility

Full refunds are available if you cancel in writing at least fourteen (14) days before the cohort start date and you have not downloaded more than twenty percent of gated course materials.

Partial refunds of fifty percent (50%) may be available if you cancel between thirteen and seven days before the start date, provided live sessions have not begun.

Timeframe to request

Send refund requests within thirty (30) days of the invoice payment date or before the cohort midpoint, whichever is earlier, unless a longer period is required by mandatory Korean consumer law.

Conditions for full or partial refund

• Written request to contact@softwareserviceshub.digital with invoice number and enrolled name
• Return or certified deletion of distributed materials when we request it
• No certificate or completion letter already issued for the seat

Non-refundable items

• Assurance Circle custom scoping fees after work has started
• Third-party venue or travel costs you booked independently
• Seats transferred to a colleague at your request (transfer is allowed; refund is not duplicated)

Refund process

We acknowledge requests within five business days, review eligibility, and confirm the refund amount in writing. Approved refunds are issued to the original payer.

Processing time and method

Refunds are processed within fourteen (14) business days after approval via the original payment method (bank transfer or card, as used). Currency conversion differences charged by your bank are outside our control.

Cancellation by Softwareserviceshub

If we cancel a cohort, you may choose a full refund or transfer to a later date at no extra fee.

Exceptions

Documented medical emergencies or mandatory military service may qualify for extended transfer or refund discretion beyond the timelines above. We evaluate these case by case.

Contact for refund requests

Email contact@softwareserviceshub.digital or call +82-1-722-5013. Include “Refund request” in the subject line.